Privacy Policy

Belouis Realty Pty Ltd – Policies

Privacy Policy

Belouis Realty Pty Ltd and its related entities understand the importance you attach to your personal information and are committed to protecting your privacy. Belouis Realty Pty Ltd is bound by the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

What personal information is collected about you?

The nature of personal information obtained and collected depends on the services you request and may include (but is not limited to):

  • Name
  • Address
  • Date of birth
  • Contact details
  • Identification documents
  • Employment details
  • Financial information relevant to property transactions
  • Rental or ownership history

Most information is obtained directly from you through application forms, tenancy applications, property enquiries, and client records. This information is recorded and maintained as part of ongoing customer service and property management activities.

To comply with legal obligations, we may verify your identity. Personal identification documents may be requested. If you choose not to provide required information, we may be unable to provide the requested services.

How your personal information is used and disclosed

We collect, use, and exchange your personal information to:

  • Verify your identity
  • Assist in property transactions, leasing, management, and related services
  • Communicate with you while you are a client or prospective client
  • Prevent fraud and unlawful activity
  • Comply with legal and regulatory obligations
  • Respond to requests from government agencies or regulators
  • Provide services relevant to your real estate needs

We may disclose personal information to:

  • Related entities within the Belouis group
  • Landlords, tenants, buyers, sellers, and their representatives
  • Service providers such as legal advisers, conveyancers, contractors, insurers, credit agencies, and IT providers
  • Any person authorised by you in writing
  • Courts, tribunals, or regulatory authorities as required by law

All service providers are required to maintain confidentiality and comply with privacy obligations.

We may also use your contact details for marketing communications. You may opt out at any time by emailing [email protected].

We do not adopt government identifiers such as Tax File Numbers or Medicare numbers as our own identifiers.

Sending information overseas

Belouis Realty Pty Ltd generally does not use overseas service providers. If overseas providers are engaged, we take reasonable steps to ensure they handle your personal information in accordance with Australian privacy laws and appropriate data security standards.

Storage of personal information

We store personal information in secure electronic systems and paper-based files, taking reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain records for the period required by law, typically at least seven years after the end of a client relationship. After this period, identifying information is securely destroyed or de-identified.

Accessing and correcting your personal information

You may request access to or correction of personal information we hold by contacting us in writing and verifying your identity. Requests will be acknowledged within 7 days and responded to within 30 days.

Keeping your information accurate

Please notify us if your details change so we can maintain accurate records.

Changes to this policy

This Privacy Policy may be updated from time to time. The latest version is published on www.belouis.com.au.

Complaints

If you believe your privacy has been breached, contact us at [email protected]. If not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

 

Data Breach Policy

Belouis Realty Pty Ltd and its related entities are committed to protecting your personal information and responding to data breaches in accordance with the Privacy Act 1988 (Cth) and the Notifiable Data Breaches (NDB) scheme.

What is a data breach?

A data breach occurs when personal information held by us is:

  • Accessed or disclosed without authorisation, or
  • Lost in circumstances where unauthorised access or disclosure is likely

Our approach to preventing data breaches

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure electronic systems, access controls, staff awareness, and handling procedures.

Reporting a suspected data breach

All employees, contractors, and service providers must promptly report any suspected or actual data breach to management or the appointed Privacy Officer.

Assessment of a data breach

When we become aware of a data breach, we will:

  • Contain the breach where possible
  • Assess the breach within 30 days
  • Determine whether it is an eligible data breach (likely to result in serious harm)

If remedial action prevents the likelihood of serious harm, notification may not be required.

Notification obligations

Where an eligible data breach occurs, we will:

  • Notify affected individuals as soon as practicable
  • Notify the Office of the Australian Information Commissioner

Notifications include:

  • Description of the data breach
  • Type of personal information involved
  • Steps individuals can take to reduce potential harm

Record keeping and policy review

We keep records of all data breaches, including those not requiring notification. This policy may be updated from time to time and the latest version is available on our website.

 

Cookie Policy

This Cookie Policy explains how Belouis Realty Pty Ltd and its related entities use cookies and similar technologies on our website. It forms part of our Privacy Policy.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow a website to recognise your device and store information about your preferences or past actions.

How we use cookies

We may use cookies to:

  • Enable essential website functionality and security
  • Analyse website usage and improve services
  • Remember user preferences
  • Support features provided by third-party services

Personal information collected through cookies

Some cookies may collect information that can identify you or be reasonably linked to you. Where this occurs, we handle the information in accordance with the Australian Privacy Principles and our Privacy Policy.

Managing cookies

You can manage or disable cookies through your web browser settings, including blocking cookies or deleting existing cookies. Restricting cookies may affect website functionality.

Third-party cookies

Our website may use third-party services that place cookies on your device. These cookies are managed by the relevant third parties and are subject to their own privacy policies.

Changes to this policy

This Cookie Policy may be updated from time to time.